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Terms & Conditions

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Delivery Timeline

Standard delivery is estimated at 2–3 months from the date the customer completes and submits all required documents. Additional time may be required for shipping and customs clearance, which are outside the company’s control.

Loupes: Covered by a limited warranty of 5 years from the date of delivery.

Headlights: Covered by a limited warranty of 1 year from the date of delivery.

This warranty covers defects in material or workmanship under normal use. The warranty does not cover breakage, misuse, neglect, accidents, improper care, normal wear and tear, unauthorized repairs, or modifications.

Full payment is required in advance by cash, current-dated check, credit/debit card, or bank transfer. Orders will not be processed until payment has cleared.

Customers are solely responsible for ensuring the accuracy and completeness of all personal information provided in the TTL form. The company shall not be held liable for errors resulting from inaccurate or incomplete information supplied by the customer.

All customized products, including customized loupes, are non-refundable under all circumstances once manufacturing has begun.

Products that have been opened, unsealed, or used are not eligible for refunds, except under the student return policy in Section 10.

Prescription services, modifications, or adjustments are subject to additional charges.

Orders may be canceled within 10 calendar days of purchase, provided that production has not yet begun.

A cancellation fee of $250 will apply to all canceled orders.

If the order has entered the customized manufacturing process, cancellation is not permitted, and no refund will be issued.

For customized products, if the product does not meet the specified measurements upon delivery, the company reserves the right to remanufacture the product until a proper and complete fit is achieved. This shall be the customer’s sole and exclusive remedy.

A fixed shipping charge of $100 applies to all student orders, regardless of destination.

Students are entitled to a return and refund within 14 calendar days of delivery, provided the product is unused, in its original condition, and returned with all packaging and accessories.

For all approved student returns, the $100 shipping charge is non-refundable and will be deducted from the refund amount.

Refunds will not be issued for damaged, used, or incomplete student returns.

Customers selecting the Student/Academic Discount option are required to complete full payment at the time of checkout. To validate the discount, a valid student or academic ID must be submitted by email to info@amergosolutions.com within 5 days of purchase. Once verified, the eligible discount amount will be refunded to the original payment method.

Failure to provide valid documentation within the stated timeframe will result in no refund being issued. AMERGO reserves the right to reject any submission that does not meet the eligibility criteria

All other company terms, policies, and conditions apply in addition to those listed above.