Payment & Billing Policy
If you have any questions or concerns about this Payment & Billing Policy, please contact us
Payment Terms
Full payment is required in advance by cash, current-dated check, credit/debit card, or bank transfer. Orders will not be processed until payment has cleared.
Prescription Charges
Prescription services, modifications, or adjustments are subject to additional charges.
Order Cancellation Policy
Orders may be canceled within 10 calendar days of purchase, provided that production has not yet begun.
A cancellation fee of $250 will apply to all canceled orders.
If the order has entered the customized manufacturing process, cancellation is not permitted, and no refund will be issued.
Student Orders – Shipping & Return Policy
A fixed shipping charge of $100 applies to all student orders, regardless of destination.
Students are entitled to a return and refund within 14 calendar days of delivery, provided the product is unused, in its original condition, and returned with all packaging and accessories.
For all approved student returns, the $100 shipping charge is non-refundable and will be deducted from the refund amount.
Refunds will not be issued for damaged, used, or incomplete student returns.
General Terms
All other company terms, policies, and conditions apply in addition to those listed above.