Refund &
Returns Policy
If you have any questions or concerns about this Refund & Returns Policy, please contact us
Non-Refundable Customized Products
All customized products, including customized loupes, are non-refundable under all circumstances once manufacturing has begun.
Non-Refundable Opened Products
Products that have been opened, unsealed, or used are not eligible for refunds, except under the student return policy in Section 10.
Order Cancellation Policy
Orders may be canceled within 10 calendar days of purchase, provided that production has not yet begun.
A cancellation fee of $250 will apply to all canceled orders.
If the order has entered the customized manufacturing process, cancellation is not permitted, and no refund will be issued.
Fit Guarantee for Customized Products
For customized products, if the product does not meet the specified measurements upon delivery, the company reserves the right to remanufacture the product until a proper and complete fit is achieved. This shall be the customer’s sole and exclusive remedy.
Student Orders – Shipping & Return Policy
A fixed shipping charge of $100 applies to all student orders, regardless of destination.
Students are entitled to a return and refund within 14 calendar days of delivery, provided the product is unused, in its original condition, and returned with all packaging and accessories.
For all approved student returns, the $100 shipping charge is non-refundable and will be deducted from the refund amount.
Refunds will not be issued for damaged, used, or incomplete student returns.
General Terms
All other company terms, policies, and conditions apply in addition to those listed above.